Year-Round Employment Opportunities

$26/hr

Full-time, Hourly, Non-Exempt 

Job Duties: 

• Ensure service delivery is in accordance with established Banquet Event Orders (BEO). 
• Coordinates with Catering Sales team prior to event to ensure room set-up, event timeline and client expectations are being met. 
• Holds pre-function meetings to ensure that all employees have approved uniforms, pertinent event information and station assignments. 
• Effectively supervises the activities of all Catering Servers and Bartenders in the function rooms during assigned shift, ensuring all functional job duties are performed according to established departmental policy/procedure. 
• Follows event checklists to ensure no detail is missed in floorplan, food and beverage service, and event-specific plans. 
• Trains new employees in all F&B standards & procedures and ensures that all employees continually apply training techniques. 
• Monitors catering function(s) as assigned and informs Chef of any problems that need to be addressed. 
• Effectively communicates with all kitchen staff to ensure that food items are appropriately cooked and delivered in a timely manner. 
• Communicates prior, during, and post-event with all Zoo partners including County personnel. 
• Demonstrates commitment to organizational mission keeping conservation, environmental, and animal welfare perspectives a priority. 
• Ability to properly resolve guest complaints or refers the concern to the Chef or F&B Director. 
• Follows final direction from Catering Sales Managers on all client-driven event details, changes, and special requests. 
• Demonstrates outstanding guest service while tendering event check. 
• Ensures that all event checks are settled at the end of each function and entered into the POS System and brought to Accounting at shift end.    
• Manages weekly linen order for department and continually ensures that all rented linen is properly bagged and shipped back, all in house linen is placed in proper bins to be washed. 
• Ensure all areas are cleaned, swept, and flipped at the conclusion of each event. Recyclables and trash are discarded properly, and alcohol product is secured.       
• Complete post-event reports, bank drops and summaries.      
• Monthly beverage and equipment inventory.  

Desired Training / Experience: 

• Must be able to speak English. 
• Must possess the ability to count money and make correct change. 
• Must have excellent interpersonal communication skills. 
• Must have the ability to ring in orders and settle checks on Point of Sale system. 
• Previous Food & Beverage server experience a plus. 
• Previous leadership experience preferred. 
• 3-5 years of related experience in event industry. 
• Knowledge of Department of Health and Department of Labor codes.   
• Computer knowledge of Microsoft Word, Excel and Outlook preferred. 
• Demonstrative flexibility, Organizational skills.
• Ability to lift moderate to heavy items (50 lbs.) while standing and/or walking. 
• Shifts may include days, nights, nights and / or weekends and holidays.  

To Apply: Please submit resume and cover letter via email to [email protected]. 

Part-Time

$17/hr

Job Summary
The Sales Lead / Key Holder supports daily Gift Shop operations by leading the sales floor, delivering excellent guest service, and providing opening and closing coverage. This role serves as Manager on Duty during assigned shifts and represents the Zoo’s mission and nonprofit values. This is a part-time, hourly position and is not a management role.

Key Responsibilities

• Lead the sales floor and support sales associates during assigned shifts
• Deliver exceptional customer service and resolve routine guest concerns
• Open and close the Gift Shop, secure cash, and facility
• Operate POS systems and follow cash handling procedures
• Maintain store standards, cleanliness, and visual presentation
• Assist with merchandise receiving, inventory entry, and restocking
• Schedule breaks and provide floor coverage as needed

Qualifications

• Retail or leadership experience preferred
• POS and basic computer skills
• Strong communication and customer service skills
  
• Ability to lift up to 50 lbs. and climb ladders

To Apply: Please submit resume via email to [email protected]. 

Rate of Pay: $16-$30/hr

Job Functions:

• Sets up facilities for events including dishware, glassware etc.
• Cleans china/silverware
• Maintains clean tables and banquet area
• Takes orders from customers
• Serves courses in timely manner
• Assists in breaking down tables after events
• Assists in training new staff, when necessary, as directed by Director of Food and Beverage
• Provides high levels of customer service at all times
• Adheres to Zoo policies and protocols

Experience:

• Two years serving experience
• Food and beverage experience preferred
• Customer service oriented; Team player; Self-motivated; Able to work in fast paced environment; Able to handle difficult customers
• Able to lift moderate to heavy items ( 50-75 pounds ); Continuous standing and walking while carrying items
• Shifts may include days, nights and / or weekends

To Apply: Please submit resume via email to [email protected].